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Göteborgs universitets publikationer

Improving communication among healthcare workers: a controlled study

Författare och institution:
Mats Eklöf (Institutionen för medicin); Gunnar Ahlborg (Institutionen för medicin)
Publicerad i:
Journal of Workplace Learning, 28 ( 2 ) s. 81-96
ISSN:
1366-5626
Publikationstyp:
Artikel, refereegranskad vetenskaplig
Publiceringsår:
2016
Språk:
engelska
Fulltextlänk:
Sammanfattning (abstract):
Purpose - This paper aims to test the effects on aspects of workplace communication relevant to teamwork, and social support, in hospital units, of a dialog training (DT) intervention based on knowledge of key quality aspects related to interpersonal work-related communication among healthcare workers. Design/methodology/approach - A cluster randomized controlled study conducted among approximately 300 Swedish healthcare workers employed at ten hospital units. Workplace communication was measured in the form of participative safety, trust/openness, and social support. Effects were tested at three-month and six-month follow-ups. Repeated measurements were made. Findings - The results indicated that DT had a positive influence on participative safety and social support from managers. A positive tendency was observed for trust/openness. Originality/value - Developing and practicing good staff communication in hospital units is an important area for interventions designed to improve job performance and health.
Ämne (baseras på Högskoleverkets indelning av forskningsämnen):
MEDICIN OCH HÄLSOVETENSKAP ->
Hälsovetenskaper
Nyckelord:
Healthcare, Communication, Team learning, team climate inventory, group innovation, interventions, questionnaire, validation, workplace, patient, stress, Education & Educational Research
Postens nummer:
239857
Posten skapad:
2016-08-05 14:37
Posten ändrad:
2016-08-19 11:24

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