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Göteborgs universitets publikationer

An analysis of business models in Public Service Platforms

Författare och institution:
Agneta Ranerup (Institutionen för tillämpad informationsteknologi (GU)); Helle Zinner Henriksen (-); Jonas Hedman (-)
Publicerad i:
Government Information Quarterly, 33 ( 1 ) s. 6-14
ISSN:
0740-624X
Publikationstyp:
Artikel, refereegranskad vetenskaplig
Publiceringsår:
2016
Språk:
engelska
Fulltextlänk:
Sammanfattning (abstract):
Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs.
Ämne (baseras på Högskoleverkets indelning av forskningsämnen):
NATURVETENSKAP ->
Data- och informationsvetenskap
SAMHÄLLSVETENSKAP ->
Statsvetenskap
SAMHÄLLSVETENSKAP ->
Medie- och kommunikationsvetenskap
SAMHÄLLSVETENSKAP ->
Annan samhällsvetenskap
Nyckelord:
E-government; business models; New Public Management;Digital platform
Postens nummer:
233286
Posten skapad:
2016-03-16 13:29
Posten ändrad:
2016-08-23 09:25

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