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Göteborgs universitets publikationer

System, society and dominance effects in the adoption of tele-health: A tri-country comparison

Författare och institution:
Bob Russell (-); Chris Smith (-); Raffaella Valsecchi (-); Monica Andersson Bäck (Institutionen för socialt arbete)
Publicerad i:
Economic and Industrial Democracy, Epub ahead of print s. 1–23
ISSN:
0143-831X
Publikationstyp:
Artikel, refereegranskad vetenskaplig
Publiceringsår:
2015
Språk:
engelska
Fulltextlänk:
Sammanfattning (abstract):
Although there have been many studies of low skilled call centre operators, research on professional workers in call centres is less common and cross-national research on such operations even rarer. This article compares the labour process experiences of tele-nurses – registered nurses in call centre settings – across three countries: the UK, Australia and Sweden. Using cross-national, comparative ethnographies, through a system, society and dominance (SSD) approach, the article explores the common problems tele-nurses face as well as distinctive societal differences in the ways in which this branch of e-health care is being established. The outcomes reveal both societal diversity and mounting pressures towards a globalizing conformity between the three countries with regard to the working practices of tele-nursing. The findings have important implications for whether or not a professional project can be developed around tele-health care.
Ämne (baseras på Högskoleverkets indelning av forskningsämnen):
MEDICIN OCH HÄLSOVETENSKAP ->
Hälsovetenskaper ->
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi
SAMHÄLLSVETENSKAP ->
Sociologi ->
Sociologi (exklusive socialt arbete, socialpsykologi och socialantropologi)
SAMHÄLLSVETENSKAP ->
Sociologi ->
Socialt arbete
SAMHÄLLSVETENSKAP ->
Annan samhällsvetenskap ->
Arbetslivsstudier
Nyckelord:
e-health, professional call centres, system, society and dominance (SSD) analysis, tele-nursing, labour process, new public management (NPM), Sweden, United Kingdom, Australia
Postens nummer:
224601
Posten skapad:
2015-10-22 09:17
Posten ändrad:
2016-05-04 10:50

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