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Göteborgs universitets publikationer

Business Intelligence Capabilities and User Satisfaction : Case Study of a Large Global Manufacturing Company

Författare och institution:
Parisa Panahi (Företagsekonomiska institutionen & Centrum för affärssystem (CFA))
Publicerad i:
Nordic Accounting Conference (NORAC) 2014 Copenhagen Denmark ,
Konferensbidrag, övrigt
Fulltextlänk (lokalt arkiv):
Sammanfattning (abstract):
User satisfaction is frequently used as a substitute for measuring of information system effectiveness. An effective system expected to add value to the firm, and further it must have some positive influence on user behavior (i.e., improve productivity, fewer errors, better decision making, etc.). Business Intelligence (BI) capabilities (organizational and technological capabilities) are considered as crucial functionalities that help an organization improve its performance. Previous studies reveal that BI applications are good for providing some of the capabilities like user access, flexibility, and internal and external data reliability. Hence, the main objective of this study is to explore how BI capabilities influence users satisfaction. To achieve the objective of this study an online survey (questionnaire) was run at a large global manufacturing company. The findings of this study show that there exists a significant positive relationship between BI capabilities (organizational and technological capabilities) and user satisfaction. Further, it should be highlighted that the earlier studies have been restricted to small samples, while this study considers of larger sample of user of BI applications. This study aims to contribute to practice by introducing information for managers and users of BI to think about their decision environment when evaluating user satisfaction. Moreover, it produces a framework for future research on the relationship between BI capabilities and user satisfaction.
Ämne (baseras på Högskoleverkets indelning av forskningsämnen):
Ekonomi och näringsliv ->
Business Intelligence; BI; BI capabilities, users satisfaction
Postens nummer:
Posten skapad:
2014-12-02 23:21
Posten ändrad:
2014-12-18 13:13

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